CUSTOM ORDERS

Step 1.  Email us your details and include as much of the following information if  possible:

  • Rug sizes and quantities (if known at this stage as this helps us quote your shipping)

  • Any design requests including colours/logos/text.  Low resolution images/screen shots are fine at this stage.

  • Date rugs are required by if for an event.

  • Address to calculate shipping time.

Step 2.  We will send you a quote for approval.

Step 3.  As soon as we have recieved quote approval, we will get to work creating your design and send you some mock ideas to choose from.

We can make any changes you need to these design ideas and the process can take a few goes to achieve exactly what you love, but thats ok!

Step 4. Once final design mock has been approved we will need:

  • High resolution versions of all logos (if applicable)

  • Any specific logo PMS (Pantone) colours for matching (if applicable)

  • Final rug quantities and sizes

  • Shipping address.  Orders over 3 qty will be delivered via courier so an address is required where someone will be available in business hours to recieve and sign.

Step 5.  Your invoice will be sent for payment

New customers: Payment required before production (over 10 qty orders require half payment).

Return customers:  Payment required before dispatch unless a payment account has been approved.

Step 6.  Your rugs are delivered!

Production times will vary so please ask at time of ordering.  Some months are busier than others and we do make event rugs our priority! We require step 4 to be completed 3 weeks prior to your event so we can have them to you in plenty of time.

Design options are limitless!

Here's a few we've done..

 
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Have a question? Send us an email: joy@aricon.com.au